FAQ Purchases

Q What do I do if I think my car is a lemon?
A

The Nebraska Lemon Law provides most citizens a choice between:

1.      Informal arbitration, which does not require an attorney, or

2.      Formally suing the car manufacturer in court.

The lemon law is intended to resolve complaints involving chronic car problems with new cars. It allows the owner a refund or replacement when a new vehicle has a substantial problem that is not fixed within a reasonable time. A consumer needs to be aware that Nebraska's criteria for a "lemon" is very strict; but there may be other options such as warranty claims, even if your car does not fit the criteria for the lemon law. We encourage you to contact the Nebraska Department of Motor Vehicles' Legal Department at (402) 471-9593 or http://www.dmv.state.ne.us/.

Q Do I have three days to cancel a purchase?
A

In some instances, yes. Under Nebraska's Home Solicitation Sales Law, a buyer has until midnight of the third business day to cancel a sale made in a home. This law applies only to sales that occur in a location other than the seller's regular place of business. The law does not cover vehicle purchases.

 

For more information about what is covered by law and the specifics of the cancellations, contact the Consumer Protection Division of the Attorney General's Office at (800) 727-6432.