How Do I File a Consumer Complaint?

When to file a complaint:

If you have a problem with goods or services you have purchased, you may contact our office for information about your rights, options and responsibilities as a consumer. If you do not have a complaint, you may still contact our office for information regarding any recently reported consumer fraud dangers of which you should be aware.

How to file a complaint:

You may file a complaint in one of two ways:
1) Call the Consumer Protection Division and request that a complaint form be sent to you, fill out the form, and return it to our office.
2) Access a complaint form online from this Web site by following the link below with the option to either print out the form and mail it in, or fill it out online.
Available Forms

When we receive your completed complaint form, we will review it to make sure your complaint falls within our jurisdiction. If your complaint is under the jurisdiction of another state or federal agency, we will forward it to that agency for you.

If you have questions about these processes feel free to call our office at (402) 471-2682, toll-free at (800) 727-6432 or En Español at (888) 850-7555.

Available Online Forms

Online Consumer Complaint Form
Online Constituent Complaint Form
Online Internet Crimes Complaint Form
Online General Comments Form

Available Printable Forms

Consumer Complaint Form
Do Not Call Complaint Form
Medicaid Fraud Control Unit Complaint Form
One-Call Notification Complaint Form
Consumer Complaint Form En Español

Consumer Mediation Process:

Mediation of complaints is one major service our office provides to consumers. However, mediation should not be confused with arbitration. When we receive the completed complaint form, we must review it to make sure your complaint falls within our jurisdiction. If your complaint is under the jurisdiction of another state or federal agency, we will forward it to that agency for you.

Mediation relies on the voluntary cooperation of both the business and the consumer to resolve their differences. The mediator acts as a "go between" for communicating between the consumer and the business. The mediator will forward the consumer's written complaint to the business along with a letter requesting a response from the business. Disputes can often be resolved as a result of the mediation process. If the parties do not reach a resolution, they have the option of litigating the matter, at which time, the consumer may need to hire a private attorney.